Absolutely. All devices include a standard 12-month warranty for defects and technical faults. If you added our 24-Month Extra Care, you are covered for accidental damage too. Need to make a claim? Just message us using the form above or call our team on 1300 881 767 and we will get it sorted.

We offer free 24-hour dispatch on all orders. Once packed by our Melbourne team, you will receive a dispatch email with a tracking link. Please check this link first for real-time updates. If your tracking has not updated after a few days, give us a ring on 1300 881 767 between 9:00 AM and 5:00 PM AEST, Monday to Friday.

We offer 30-Day Risk-Free Returns because we want you to love your new tech. If it is not the perfect fit, drop us a line using the form above or bring the device directly to our physical drop-off location in the Melbourne CBD at Level 4/306 Little Collins St. We are open from 9:00 AM to 5:00 PM AEST, Monday to Friday.

Zero worries! Every device passes a rigorous 80-Point Phonecheck Certification. We source and refurbish locally, so you only get premium pre-loved tech with zero surprises. Got specific questions about a device's condition? Just ask us using the contact form above or call our support line.